National Grid Customer Service Number | Supports

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National Grid Customer Service Number

The National Grid is the best and large utility service available in the Northeast more than 3.3 million electric customers and around has 3.4 million natural gas customers all over the operating area. As a part of largest utility in Massachusetts, this holds itself as a standard of dealing with customer service, community, leadership and much more.

National Grid Customer Service:

1-800-233-5325
Monday-Friday, 7:00am-5:00pm

Hearing/speech impaired customers may call 711.

  • Report a Gas Emergency

Call 1-800-233-5325 or 911
24 hours a day, every day.

  • Report a Power Outage

Report online or call 1-800-465-1212
24 hours a day, every day.

National Grid Customer Mail:

National Grid Customer Correspondence
P.O. Box 1040
Northborough, MA 01532-4040

National Grid Customer Payments Only:

National Grid
P.O. Box 11735
Newark, NJ 07101-4735

  • Gas Emergencies

1-800-233-5325 or 911
24-Hour Assistance

  • Report an Outage

1-800-465-1212
24-Hour Assistance

  • Customer Service

1-800-233-5325
Monday – Friday, 7:00am – 5:00pm

Hearing/speech impaired customers may call 711 and provide the support number above.

  • Credit and Collections

1-800-233-5325
Monday – Friday, 8:00am – 8:00pm
Saturday, 8:00am – 5:00pm

Credit/Debit Card Payments via Western Union
Fees Apply

1-888-849-4310

  • Specialized Commercial Group

1-800-322-3223
Claims
To report damage to a customer’s property.

1-781-907-3930

Claims form

New Service, Gas pipe Installations & Natural Gas Conversions
For customers requesting a new gas pipe installation outside their home, business, multi-dwelling and Natural gas conversions.

1-877-696-4743
Monday – Friday, 8:00am – 5:00pm
Dig Safe
Note: This is not a National Grid phone number.

1-888-DIG-SAFE (1-888-344-7233)

Metro NY Phone Numbers

  • Gas Emergencies

911 or 1-718-643-4050
24-Hour Assistance
Customer Service
(English & Espa├▒ol)
1-718-643-4050
Monday – Friday, 8:30am – 5:00pm

Hearing/speech impaired customers may call 711 and provide the support number above.

New Service, Gas pipe Installations & Natural Gas Conversions
For customers requesting a new gas pipe installation outside their home, business, multi-dwelling and Natural gas conversions.

1-877-696-4743
Monday – Friday, 8:00am – 5:00pm

  • Claims

To report damage to a customer’s property.
1-631-348-4115

Claims form

  • Gas Construction

For inquiries regarding the relocation of a gas service line or meter.

1-718-270-0220
Plumber’s Hotline 1-718-270-0220

Dig Safe

Note: This is not a National Grid phone number.

1-800-272-4480
Media Hotline

1-718-403-2503
Monday – Friday, 9:00am – 5:00pm

1-516-545-4030
After business hours

National Grid Social Links :

  • Facebook Page: https://www.facebook.com/nationalgrid
  • Linkedin Page: https://www.linkedin.com/company/national-grid
  • Instagram Page: https://www.instagram.com/nationalgrid/
  • Youtube Page: https://www.youtube.com/user/NationalGrid
  • Twitter Page: @nationalgridus

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